Workforce DevelopmentLevel 1 Customer Service

The Level 1 Customer Service Award provides a fast, effective introduction to customer service. You’ll learn how to better meet your customers’ needs. This can lead to a better experience for your customers and result in improved career prospects for yourself.

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City & Guilds Level 1 Award in Customer Service

This Level 1 Award in Customer Service aims to provide the learner with the essential knowledge and skills required to deliver good customer service. As a result learners will show an understanding of what customer satisfactions means. They will also understand customer needs and expectations. In addition learners will understand how to deal with customers […]

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